Learndirect Courses

You will find a large range of courses which we offer as a partner with Learndirect, you can contact us to discuss the courses in further detail or call us on 01745 350765.

Quick Links

Below are the categories of courses available, use the links below to jump to the right section and find a course suited for you.

BUSINESS DEVELOPMENT

• Make Or Break 2 – Growing Your Business
• Performance Indicators
• Winning the Contract

BUSINESS START-UP

• Make Or Break 1 – Starting Your Business
• Special Offer – Make Or Break 1 & 2

CHANGE MANAGEMENT

• Implementing Change
• Jamie’s School Dinners: Managing and Living with Change
• Planning Change

COMMUNICATION

• Assert Yourself: Learning to Be Assertive
• Briefing Skills
• Communication Process
• I Wasn’t Prepared for That:
• Overcoming the Fear of Making Presentations
• Producing Project Reports
• Put it in Writing: The Complete Communicator – The Art of Influence
• Report Writing: The Art of Writing a Good Report
• Straight Talking: The Art of Assertiveness
• The Grapevine: Communicating in a World of Change
• Written Communications

CUSTOMER SERVICE

• An Inside Job: Meeting Internal Customer Needs
• Complaints and Quality Management: Quality through Customer Service
• Demanding Customers: Customer Care Made PERFECT
• No Complaints?: Complaints and the Customer
• On the Receiving End: Making Call Centres More Effective
• Steps to Success – Professional Customer Service Skills
• Telephone Behaviour: the rules of effective communication
• Understanding Customers
• Who Sold You This, Then?: After-Sales Service

E-COMMERCE

• Building blocks for eBusiness
• E-marketing
• Legalities of online business

FINANCIAL MANAGEMENT

• Cash Accounting for the Small Rural Business
• Cost-Benefit Analysis
• Financial Environment
• Sage 50 Accounts
• Sage Book Keeping Stage 1
• Sage Book Keeping Stage 2
• Sage Instant Accounts
• Staying Afloat – A Guide to Cash Flow
• The Balance Sheet Barrier: The Basics of Business Finance
• Understanding Accounts

INFORMATION MANAGEMENT

• Analysing Information
• Maintaining Information Systems
• Using Information For Decisions

LEADERSHIP

• First among equals: leading a team
• Harvard Manage Mentor (SME Edition)
• Jamie’s Kitchen: Fifteen lessons on leadership
• Leadership
• Motivation
• Problem Solving Skills
• Project Management: Leading a Project Team
• The Apprentice – Leadership and Management
• The Best of Motives: Informing and Involving
• The Helping Hand: Coaching Skills for Managers
• The Unorganised Manager: Organising Others

PERFORMANCE & EFFICIENCY

• Absence Management
• Absence Minded: Managing Absenteeism
• Building The Team
• Can You Spare a Moment?: Counselling Skills for Managers
• Coaching
• Dealing with Time-Wasting Situations
• Effectiveness and Efficiency
• Essentials of Managing Performance
• Giving and Receiving Feedback
• Going to a Meeting: Constructive and Effective Participation
• How am I Doing?: The Perfect Appraisal Interview
• I’d Like a Word with You: The Discipline Interview
• Jamie’s Kitchen: Fifteen lessons on teamwork
• Making Time: Priorities, People and Procedures at Work
• Managing Performance Every Day: Beyond the Appraisal
• Meetings Bloody Meetings: Making meetings more productive
• More Bloody Meetings: The People Side of Meetings
• Pass It On: Coaching Skills for Managers Performance
• Matters: The Importance of Praise Performance Matters:
• The Need for Constructive Criticism Performance Review:
• Every Appraisee’s Dream Performance Review: Every Manager’s Nightmare
• Planning Work
• Resolving Conflict
• Supporting Individuals
• The Dreaded Appraisal: Both Sides of the Appraisal Interview
• The Paper Chase: Cutting Back on Paperwork
• Time Management
• Training
• You’ll Soon Get the Hang of It: The Techniques of One-to-One Training

PROTECTING YOUR BUSINESS

• Freedom of Information Act
• Security

RECRUITMENT

• Behavioural Interviewing: taking the guesswork out of recruitment
• Essentials of Interviewing
• It’s Your Choice: Selection Skills

SALES & MARKETING

• Call to Order: Converting Telephone Enquiries into Sales
• Marketing
• Marketing: Unleashing The Potential of Your Business
• Negotiating: Tying the Knot
• Sell It to Me!: Essential Skills for all Salespeople
• Steps to Success – Professional Sales Skills
• The Apprentice – Negotiating to Win
• The Apprentice – Selling, Pitching and Presenting
• The Art of Selling – Sales with Service

SELF MANAGEMENT

• 30 Ways to make more time
• Ideas into action
• Identifying Self Development Needs
• If looks could kill: Controlling your behaviour
• Manage Own Stress
• Managing Stress: Managing your Behaviour
• Minimising Stress
• Team Spirit? How to be an Effective Team Member
• The Unorganised Manager: Organising Yourself

EMPLOYMENT LAW

• Age Awareness
• Challenging Behaviour
• Data Protection
• Disability Confident
• Diversity Challenge
• Equality and Diversity
• Gender Matters
• Religion and Belief
• Sexual Orientation
• Valuing Diversity: Equal Opportunities for All

FOOD HYGIENE

• HABC Foundation Food Safety
• RSPH Awards in Food Safety Assessment
• RSPH Basic Food Hygiene

HEALTH & SAFETY

• Display Screen Equipment
• Essential Health & Safety (4 Courses)
• Fire Safety
• Health And Safety – Law And Practice
• Health and Safety for Employees
• Health and Safety for Employers
• Intro to Health and Safety
• Manual Handling
• Risk Assessment
• Slips, Trips and Falls
• Stress Management for Employees
• Stress Management for Managers

EUROPEAN COMPUTER DRIVING LICENCE (ECDL)

• ECDL Module 1: Security for IT Users (Syllabus 5 – MS 2003)
• ECDL Module 1: Security for Users (Syllabus 5 – MS 2007)
• ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2003)
• ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2007)
• ECDL Module 3: Word Processing (Syllabus 5 – MS 2003)
• ECDL Module 3: Word Processing (Syllabus 5 – MS 2007)
• ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2003)
• ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2007)
• ECDL Module 5: Databases (Syllabus 5 – MS 2003)
• ECDL Module 5: Databases (Syllabus 5 – MS 2007)
• ECDL Module 6: Presentations (Syllabus 5 – MS 2003)
• ECDL Module 6: Presentations (Syllabus 5 – MS 2007)
• ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2003)
• ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2007)
• ECDL Syllabus 5 2003 Skills Suite (bundle of 7 individual modules)
• ECDL Syllabus 5 2007 Skills Suite (bundle of 7 individual modules)

PROFESSIONAL IT

• Cisco CCNA 640-802
• CIW Foundations 1D0-510
• CompTIA A+ 2009 Essentials 220-701
• CompTIA A+ 2009 Essentials 220-701 plus
• Practical Application 220-702 together – Bundle
• CompTIA A+ 2009 Practical Application (220-702)
• CompTIA Network+ 2009
• Instructional Design
• Java 25.0 Programming
• UNIX Systems
• Windows Server 2003 Administration MCSA/MCSE 70-290
• Windows XP Professional MCSE 70-270

USER ICT

• Access 2003
• Access XP
• Excel 2003
• Excel 2007 Advanced
• Excel 2007 Intermediate
• Excel 2007 Introductory
• Excel 2007 Introductory PLUS Intermediate – Bundle
• Excel XP
• IT Applications
• Keyboard Skills (KAZ)
• Outlook 2003
• Outlook 2007 Intermediate
• Outlook 2007 Introductory
• Outlook 2007 Introductory PLUS Intermediate – Bundle
• Outlook XP
• PowerPoint XP
• PowerPoint 2003
• PowerPoint 2007 Intermediate
• PowerPoint 2007 Introductory
• PowerPoint 2007 Introductory PLUS Intermediate – Bundle
• Project 2000
• Project 2007
• Project Management
• Word XP
• Word 2003
• Word 2007 Intermediate
• Word 2007 Introductory
• Word 2007 Introductory PLUS Intermediate – Bundle

WEB DESIGN & GRAPHICS

• Cold Fusion MX
• Dreamweaver 8
• Dreamweaver CS4
• Dreamweaver CS5
• Dynamic HTML Flash 8
• Flash CS4
• Flash MX Action script
• Frontpage 2000
• Javascript
• Microsoft.NET 2.0 Web Development MCTS 70-528
• Paint Shop Pro 5
• Photoshop 7
• Photoshop CS
• Photoshop CS4
• Web Design & Graphics
• Web Publishing and Design with HTML 4.01 and XHTML
• XML

LANGUAGES

Contact us to discuss the courses in further detail or call 01745 350765.