This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.
Learning Type: Online
Duration: 2 Hours
Any Certification Exam: No
When you have completed this course you will be able to:
- Process customer service complaints
- Recognise the signs that a problem is about to produce a complaint
- Deal with a complaint effectively
- Know and understand how to process customer service complaints
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