In today’s highly competitive marketplace, customer service can be the difference between success and failure for many businesses.
Learning Type: Online
Duration: 3 Hours 30 Minutes
Any Certification Exam: No
When you have completed this course you will be able to:
- Identify the rights and expectations of customers for customer service
- Agree customer service standards to meet customers’ rights and expectations
- Take appropriate action to respond to failures to deliver customer service to agreed standards.