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Learndirect Courses

LearndirectYou will find a large range of courses which we offer as a partner with Learndirect, you can contact us to discuss the courses in further detail or call us on 01745 334 482.

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Below are the categories of courses available, use the links below to jump to the right section and find a course suited for you.

BUSINESS DEVELOPMENT

  • Make Or Break 2 – Growing Your Business
  • Performance Indicators
  • Winning the Contract

BUSINESS START-UP

  • Make Or Break 1 – Starting Your Business
  • Special Offer – Make Or Break 1 & 2

CHANGE MANAGEMENT

  • Implementing Change
  • Jamie’s School Dinners: Managing and Living with Change
  • Planning Change

COMMUNICATION

  • Assert Yourself: Learning to Be Assertive
  • Briefing Skills
  • Communication Process
  • I Wasn’t Prepared for That:
  • Overcoming the Fear of Making Presentations
  • Producing Project Reports
  • Put it in Writing: The Complete Communicator – The Art of Influence
  • Report Writing: The Art of Writing a Good Report
  • Straight Talking: The Art of Assertiveness
  • The Grapevine: Communicating in a World of Change
  • Written Communications

CUSTOMER SERVICE

  • An Inside Job: Meeting Internal Customer Needs
  • Complaints and Quality Management: Quality through Customer Service
  • Demanding Customers: Customer Care Made PERFECT
  • No Complaints?: Complaints and the Customer
  • On the Receiving End: Making Call Centres More Effective
  • Steps to Success – Professional Customer Service Skills
  • Telephone Behaviour: the rules of effective communication
  • Understanding Customers
  • Who Sold You This, Then?: After-Sales Service

E-COMMERCE

  • Building blocks for eBusiness
  • E-marketing
  • Legalities of online business

FINANCIAL MANAGEMENT

  • Cash Accounting for the Small Rural Business
  • Cost-Benefit Analysis
  • Financial Environment
  • Sage 50 Accounts
  • Sage Book Keeping Stage 1
  • Sage Book Keeping Stage 2
  • Sage Instant Accounts
  • Staying Afloat – A Guide to Cash Flow
  • The Balance Sheet Barrier: The Basics of Business Finance
  • Understanding Accounts

INFORMATION MANAGEMENT

  • Analysing Information
  • Maintaining Information Systems
  • Using Information For Decisions

LEADERSHIP

  • First among equals: leading a team
  • Harvard Manage Mentor (SME Edition)
  • Jamie’s Kitchen: Fifteen lessons on leadership
  • Leadership
  • Motivation
  • Problem Solving Skills
  • Project Management: Leading a Project Team
  • The Apprentice – Leadership and Management
  • The Best of Motives: Informing and Involving
  • The Helping Hand: Coaching Skills for Managers
  • The Unorganised Manager: Organising Others

PERFORMANCE & EFFICIENCY

  • Absence Management
  • Absence Minded: Managing Absenteeism
  • Building The Team
  • Can You Spare a Moment?: Counselling Skills for Managers
  • Coaching
  • Dealing with Time-Wasting Situations
  • Effectiveness and Efficiency
  • Essentials of Managing Performance
  • Giving and Receiving Feedback
  • Going to a Meeting: Constructive and Effective Participation
  • How am I Doing?: The Perfect Appraisal Interview
  • I’d Like a Word with You: The Discipline Interview
  • Jamie’s Kitchen: Fifteen lessons on teamwork
  • Making Time: Priorities, People and Procedures at Work
  • Managing Performance Every Day: Beyond the Appraisal
  • Meetings Bloody Meetings: Making meetings more productive
  • More Bloody Meetings: The People Side of Meetings
  • Pass It On: Coaching Skills for Managers Performance
  • Matters: The Importance of Praise Performance Matters:
  • The Need for Constructive Criticism Performance Review:
  • Every Appraisee’s Dream Performance Review: Every Manager’s Nightmare
  • Planning Work
  • Resolving Conflict
  • Supporting Individuals
  • The Dreaded Appraisal: Both Sides of the Appraisal Interview
  • The Paper Chase: Cutting Back on Paperwork
  • Time Management
  • Training
  • You’ll Soon Get the Hang of It: The Techniques of One-to-One Training

PROTECTING YOUR BUSINESS

  • Freedom of Information Act
  • Security

RECRUITMENT

  • Behavioural Interviewing: taking the guesswork out of recruitment
  • Essentials of Interviewing
  • It’s Your Choice: Selection Skills

SALES & MARKETING

  • Call to Order: Converting Telephone Enquiries into Sales
  • Marketing
  • Marketing: Unleashing The Potential of Your Business
  • Negotiating: Tying the Knot
  • Sell It to Me!: Essential Skills for all Salespeople
  • Steps to Success – Professional Sales Skills
  • The Apprentice – Negotiating to Win
  • The Apprentice – Selling, Pitching and Presenting
  • The Art of Selling – Sales with Service

SELF MANAGEMENT

  • 30 Ways to make more time
  • Ideas into action
  • Identifying Self Development Needs
  • If looks could kill: Controlling your behaviour
  • Manage Own Stress
  • Managing Stress: Managing your Behaviour
  • Minimising Stress
  • Team Spirit? How to be an Effective Team Member
  • The Unorganised Manager: Organising Yourself

EMPLOYMENT LAW

  • Age Awareness
  • Challenging Behaviour
  • Data Protection
  • Disability Confident
  • Diversity Challenge
  • Equality and Diversity
  • Gender Matters
  • Religion and Belief
  • Sexual Orientation
  • Valuing Diversity: Equal Opportunities for All

FOOD HYGIENE

  • HABC Foundation Food Safety
  • RSPH Awards in Food Safety Assessment
  • RSPH Basic Food Hygiene

HEALTH & SAFETY

  • Display Screen Equipment
  • Essential Health & Safety (4 Courses)
  • Fire Safety
  • Health And Safety – Law And Practice
  • Health and Safety for Employees
  • Health and Safety for Employers
  • Intro to Health and Safety
  • Manual Handling
  • Risk Assessment
  • Slips, Trips and Falls
  • Stress Management for Employees
  • Stress Management for Managers

EUROPEAN COMPUTER DRIVING LICENCE (ECDL)

  • ECDL Module 1: Security for IT Users (Syllabus 5 – MS 2003)
  • ECDL Module 1: Security for Users (Syllabus 5 – MS 2007)
  • ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2003)
  • ECDL Module 2: IT User Fundamentals (Syllabus 5 – MS 2007)
  • ECDL Module 3: Word Processing (Syllabus 5 – MS 2003)
  • ECDL Module 3: Word Processing (Syllabus 5 – MS 2007)
  • ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2003)
  • ECDL Module 4: Spreadsheets (Syllabus 5 – MS 2007)
  • ECDL Module 5: Databases (Syllabus 5 – MS 2003)
  • ECDL Module 5: Databases (Syllabus 5 – MS 2007)
  • ECDL Module 6: Presentations (Syllabus 5 – MS 2003)
  • ECDL Module 6: Presentations (Syllabus 5 – MS 2007)
  • ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2003)
  • ECDL Module 7: Electronic Communication (Syllabus 5 – MS 2007)
  • ECDL Syllabus 5 2003 Skills Suite (bundle of 7 individual modules)
  • ECDL Syllabus 5 2007 Skills Suite (bundle of 7 individual modules)

PROFESSIONAL IT

  • Cisco CCNA 640-802
  • CIW Foundations 1D0-510
  • CompTIA A+ 2009 Essentials 220-701
  • CompTIA A+ 2009 Essentials 220-701 plus
  • Practical Application 220-702 together – Bundle
  • CompTIA A+ 2009 Practical Application (220-702)
  • CompTIA Network+ 2009
  • Instructional Design
  • Java 25.0 Programming
  • UNIX Systems
  • Windows Server 2003 Administration MCSA/MCSE 70-290
  • Windows XP Professional MCSE 70-270

USER ICT

  • Access 2003
  • Access XP
  • Excel 2003
  • Excel 2007 Advanced
  • Excel 2007 Intermediate
  • Excel 2007 Introductory
  • Excel 2007 Introductory PLUS Intermediate – Bundle
  • Excel XP
  • IT Applications
  • Keyboard Skills (KAZ)
  • Outlook 2003
  • Outlook 2007 Intermediate
  • Outlook 2007 Introductory
  • Outlook 2007 Introductory PLUS Intermediate – Bundle
  • Outlook XP
  • PowerPoint XP
  • PowerPoint 2003
  • PowerPoint 2007 Intermediate
  • PowerPoint 2007 Introductory
  • PowerPoint 2007 Introductory PLUS Intermediate – Bundle
  • Project 2000
  • Project 2007
  • Project Management
  • Word XP
  • Word 2003
  • Word 2007 Intermediate
  • Word 2007 Introductory
  • Word 2007 Introductory PLUS Intermediate – Bundle

WEB DESIGN & GRAPHICS

  • Cold Fusion MX
  • Dreamweaver 8
  • Dreamweaver CS4
  • Dreamweaver CS5
  • Dynamic HTML Flash 8
  • Flash CS4
  • Flash MX Action script
  • Frontpage 2000
  • Javascript
  • Microsoft.NET 2.0 Web Development MCTS 70-528
  • Paint Shop Pro 5
  • Photoshop 7
  • Photoshop CS
  • Photoshop CS4
  • Web Design & Graphics
  • Web Publishing and Design with HTML 4.01 and XHTML
  • XML

LANGUAGES

  • Afrikaans
  • Albanian
  • Alsation
  • Amharic
  • Arabic
  • Armenian
  • Assamese
  • Azeri
  • Basque
  • Bengali
  • Berber
  • Brazilian
  • Portuguese
  • Breton
  • Bulgarian
  • Burmese
  • Cantonese
  • Catalan
  • Chichewa
  • Chinese
  • Chuvash
  • Cornish
  • Corsican
  • Croatian
  • Czech
  • Danish
  • Dari
  • Dutch
  • English
  • Esperanto
  • Estonian
  • Faeroese
  • Finnish
  • French
  • Frisian
  • Galician
  • Georgian
  • German
  • Greek
  • Gujurati
  • Hausa
  • Hawaiian
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Jerriais
  • Kinyarwanda
  • Kirghiz
  • Korean
  • Latin American Spanish
  • Latvian
  • Lingala
  • Lithuanian
  • Luxembourgish
  • Malagasy
  • Malay
  • Malayalam
  • Maltese
  • Manx
  • Maori
  • Marathi
  • Mongolian
  • Norwegian
  • Occitan
  • Papiamento
  • Pashto
  • Pidgin
  • Polish
  • Portuguese
  • Provencal
  • Quechua
  • Romanian
  • Romanish
  • Russian
  • Saami
  • Sardinian
  • Scottish Gaelic
  • Serbian
  • Sesotho (Southern)
  • Shona
  • Slovak
  • Slovenian
  • Somali
  • Spanish
  • Swahili
  • Swedish
  • Swiss German
  • Tagalong
  • Tamil
  • Telugu
  • Thai
  • Tibetan
  • Tswana
  • Turkish
  • Ukrainian
  • Uzbek
  • Vietnamese
  • Welsh
  • Xhosa
  • Yiddish
  • Yoruba
  • Zulu

Contact us to discuss the courses in further detail or call 01745 334 482.

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