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Customer Service: Complaint Procedures

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.
When you have completed this course you will be able to:

  • Process customer service complaints
  • Recognise the signs that a problem is about to produce a complaint
  • Deal with a complaint effectively
  • Know and understand how to process customer service complaints

Call on 01745 334 482 or contact us.

This course is designed to support you in gaining the skills, knowledge and understanding you require to deliver high levels of customer service.
Learning Type: Online
Language: English
Duration: 2 Hours
Any Certification Exam: No
When you have completed this course you will be able to:

  • Process customer service complaints
  • Recognise the signs that a problem is about to produce a complaint
  • Deal with a complaint effectively
  • Know and understand how to process customer service complaints

What now? Call us on 01745 334 482 or contact us.

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